Speech Analytics will help you:

Shed some light on the conversation with Speech analytics from Vivo. Monitor, analyse and assess 100% of your calls, 100% of the time.

How does it work?

Speech Analytics can be explains in 3 simple steps

You go to a lot of trouble to recruit and train your staff. But do you know how they are performing when talking to your customers? Randomly sampling calls can only give a “snapshot” and is time consuming and expensive.

Speech analytics automatically analyses all calls, checking for words and phrases that should be included in every conversation, for example terms and conditions, mandated phrases and so on.

You will be able to identify particular calls that don’t meet the parameters you set, allowing problems to be quickly rectified, and highlight staff that may require support or training.

See the video.

What are the key features of Vivo Speech Analytics?

Check EVERY call

Check EVERY call Ensure compliance and boost agent results

Key Phrases

Key Phrases Check important phrases are included in every conversation

Problem Calls

Problem Calls Quickly identify problem calls and respond immediately

Live Mode

Live Mode Monitor calls as they take place and react instantly